Business Process Services

Our Data analysis services assist you to improve your business processes by focussing on process improvement and re-engineering. Better business & customer value-added workflows result in improved profitability, efficiency and customer retention.

• Step 1 - Data integrity assessment
• Step 2 - Data filtering
• Step 3 - Data normalization & standardization
• Step 4 - Data quality analysis
• Step 5 - Data support centre assistance

Our technical support centre aims to increase customer satisfaction and issue resolution on urgent basis at minimal costs through productive asset utilization. Our clients include both Enterprises as well as end-customers. Various verticals of our Tech support services are as follows

• IT service desk
• Remote asset monitoring and reporting
• Network support
• Application support
• Remote troubleshooting

We envision new paths for lead spotting and subsequent conversion of prospects into customers, thereby facilitating profit for your business and increase your presence in the market. We streamline your processes, we provide guidance and consultation for the balanced Customer strategy that combines all the aspects of technology, people and process. The onus is always on empowering established relations and improving product life span.

• Customer service and complaint management
• Lead generation and sales target fulfilment
• Cross-sell & up-sell
• Chats & social media interactions
• Customer satisfaction surveys
• Customer retention

• High-end transcription services
• Customized Speech-to-text solutions
• Automated and Manual processing
• The highest level of accuracy
• Powerful speech recognition engine